Our policy is valid for 30 days. If it has been more than 30 days since your purchase, unfortunately, we cannot provide you with a refund or exchange. In order to be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. There are several types of items that can be exempted from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept private or hygiene products, dangerous materials or flammable liquids or gases. Other non-returnable items: gift cards downloadable software products some health and personal care items In order to complete your return, we need a receipt or proof of purchase.

Please do not return the product you purchased to the manufacturer. In some cases, only a partial refund (if applicable) with obvious signs of use. Books CDs, DVDs, VHS tapes, software, video games, cassettes or opened vinyl records Any item that is not in its original state and is damaged or missing parts not due to our fault Any item returned more than 30 days after delivery Refund (if applicable) Once we receive and inspect your return, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of the refund.

If you are approved, your refund will be processed and the credit will be automatically applied to your credit card or original payment method within a certain number of days. Delayed or missed refund (if applicable) If you have not received the refund yet, please first recheck your bank account. Then contact your credit card company, your refund may take some time to be officially released. Next contact your bank. There is usually some processing time required before the refund. If you have done all these operations and still haven't received the refund, please contact us through xchy666.myshopify.com. Promotional items (if applicable) Only regular-priced items can be refunded, unfortunately promotional items cannot be refunded. Gifts

If the item is marked as a gift when purchased and shipped directly to you, you will receive gift points equivalent to the return value. After receiving the returned item, the gift voucher will be mailed to you. If the item is not marked as a gift when purchased, or the gift giver ships the order to himself/herself to give to you later, we will refund the gift giver, and he will know about your return. You will be responsible for paying the shipping cost of returning your own item. The shipping cost will not be refunded. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes for the replaced product to reach you may vary.

If the goods you ship exceed 2350 TWD, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will definitely receive the items you returned.
If the return is caused by the consumer, the consumer shall bear the shipping cost. The specific cost depends on the courier company you choose.
If the received goods are damaged or incorrect due to our fault, the consumer does not need to bear the resulting shipping cost.